Towards a Formal Model of E-Government Success Factors: System Dynamics Modelling of Human Resource Impacts During Maintenance
Keywords:e-government, success factors and relationships, system dynamics, software maintenance, expectancy theory
AbstractOne of our unknown futures concerns the role of Information technology (IT) for business and society. This paper describes a conceptual model of factors and their relationships that determine the success of effective and efficient use of IT for government service delivery. Specifically, it formally models the domain of Information Systems Management (ISM) using a system dynamics approach. The maintenance stage of this domain is important in ensuring sustainability. Expectancy theory from the field of human resource (HR) management is used as a basis to model the dynamic structure of some key success factors and their relationships. The next stage of this research will be to validate the model using desk checks and field tests.