Implementation Improvement Analysis of M-Library Application and Related Business Processes at XYZ University

Abstrak

XYZ University library provides offline and online book loan services. The library's online service uses the m-library
application. This study aims to see the implementation of the m-library application and see the extent of the evaluation of the
application. The m-library application is used for the process of borrowing books, viewing catalogs, and reading book online. The
method used in this research is qualitative descriptive through interviewing interviewees and observing applications. The results of
this study are that there are several benefits and weaknesses to the m-library application. From these shortcomings, it can be
recommended to increase the implementation of the m-library application, namely the need for application development towards
menu flexibility and application services, ease of online membership registration process, compatibility of online and offline book
catalogs and more effective use of application features according to the University library business process. This application also
requires broader socialization to the university academic community so that its use is more optimum.